Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Effective Date: 1/1/2025
Last Updated: 1/1/2026

Bonnie and a Broom, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Service address
  • Billing address
  • Payment information (processed through secure third-party providers)

Service-Related Information

  • Property details (size, rooms, pets, special instructions)
  • Scheduling preferences
  • Access information (e.g., entry instructions)
  • Communication history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of access
  • Referral source

2. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and manage cleaning services
  • Communicate about appointments, quotes, and support
  • Process payments and invoices
  • Send service updates and reminders
  • Improve our website and services
  • Respond to inquiries
  • Maintain safety, security, and fraud prevention
  • Comply with legal obligations

3. SMS Communications and Opt-In

If you provide your phone number and consent to receive text messages, we may send SMS communications related to:

  • Appointment confirmations and reminders
  • Scheduling updates
  • Service notifications
  • Customer support responses
  • Billing alerts

SMS Consent

By opting in to SMS messaging, you agree to receive text messages from Bonnie and a Broom, LLC.

  • Message frequency may vary
  • Message and data rates may apply
  • You can opt out at any time by replying STOP
  • For assistance, reply HELP or contact us at support@bonnieandabroom.com

Consent to receive SMS messages is not required as a condition of purchasing services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve functionality
  • Support marketing efforts

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.

We may use third-party analytics tools (such as Google Analytics) that collect non-personal information about website usage.

5. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

  • With service providers who help operate our business (payment processors, scheduling software, etc.)
  • With employees or contractors performing services
  • To comply with legal obligations or lawful requests
  • To protect the safety, rights, or property of our customers or business

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors for support services (such as customer service or scheduling) is permitted but strictly limited to operational use.

All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Measures may include:

  • Secure systems and software
  • Access controls
  • Encryption where appropriate
  • Use of trusted third-party providers

However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal requirements
  • Resolve disputes

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Bonnie and a Broom, LLC
3909 W Ajax Rd
Rogers, AR 72758
Phone: 479-310-9066
Email: support@bonnieandabroom.com
Website: www.bonnieandabroom.com

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